Shipping policy
Thank you for shopping with LOCKED.
All orders are shipped from Sydney, Australia.
Please read our Shipping Policy carefully before placing your order.
Australia-Wide Shipping
We offer standard shipping Australia-wide.
Standard shipping fee: AUD $9.95
Standard delivery usually takes 3–7 business days after your order has been dispatched.
Delivery times may vary depending on your location, courier delays, public holidays, high-volume periods, or other circumstances outside our control.
Order Processing
Orders are usually processed and prepared for dispatch within 1–2 business days.
Business days are Monday to Friday, excluding public holidays.
During busy periods, product drops, sales, or restocks, processing times may take slightly longer.
Once your order has been shipped, you will receive a shipping confirmation email with tracking details where available.
Shipping From
All LOCKED orders are shipped from:
Sydney, Australia
International Shipping
International shipping is available to selected countries.
International shipping fees and delivery times may vary depending on the destination, order size, and shipping carrier.
International customers are responsible for any customs duties, import taxes, fees, or charges that may apply in their country.
LOCKED is not responsible for delays caused by customs, international shipping carriers, or incorrect delivery information provided by the customer.
Delivery Times
Estimated delivery times are:
| Shipping Location | Estimated Delivery Time |
|---|---|
| Australia | 3–7 business days |
| International | Varies by destination |
Please note that delivery times are estimates only and are not guaranteed.
Incorrect Shipping Details
Please make sure your shipping address, email address, and contact details are correct before placing your order.
LOCKED is not responsible for orders delayed, lost, or returned due to incorrect or incomplete shipping information provided at checkout.
If you notice an error in your shipping details, please contact us as soon as possible at:
If your order has not yet been shipped, we may be able to update your details.
Lost or Delayed Orders
Once your order has been dispatched, delivery is handled by the shipping carrier.
If your order is delayed, please check your tracking details first.
If you need help, contact us at:
Please include your order number and full name so we can assist you faster.
Returned to Sender
If an order is returned to us due to an incorrect address, failed delivery attempt, or failure to collect the parcel, we will contact you to arrange the next steps.
Additional shipping fees may apply to resend the order.
Shipping Fees
Shipping fees are calculated at checkout and are non-refundable unless the order is cancelled before dispatch or the return is due to a faulty, damaged, or incorrect item.
Contact Us
For shipping questions, please contact us at: