Terms of service
Welcome to LOCKED.
This website is operated by LOCKED. Throughout the site, the terms “we”, “us” and “our” refer to LOCKED. By visiting our website, browsing our products, or purchasing from us, you agree to be bound by these Terms of Service.
Please read these Terms carefully before using our website. If you do not agree with these Terms, you should not access our website or purchase from us.
1. Online Store Terms
By using this website, you confirm that you are at least the age of majority in your state, territory, or country of residence, or that you have permission from a parent or guardian to use this website.
You agree not to use our products or website for any illegal, harmful, or unauthorised purpose.
You must not attempt to interfere with the security, function, or operation of this website.
2. Our Products
LOCKED sells football socks, grip socks, crew socks, and related products.
We aim to display product descriptions, prices, images, colours, sizes, stock availability, and product details as accurately as possible. However, we do not guarantee that all product images, colours, or descriptions will appear exactly the same on every device or screen.
Product availability may change without notice.
We reserve the right to limit product quantities, discontinue products, or update product information at any time.
3. Pricing and Payments
All prices are listed in Australian Dollars AUD, unless stated otherwise.
Prices, discounts, promotions, and product availability may change without notice. The price charged for your order will be the price shown at checkout when your order is placed.
We reserve the right to correct pricing errors or cancel orders affected by incorrect pricing, product information, or technical errors.
Payment must be completed at checkout before your order is processed.
4. Orders
When you place an order with LOCKED, you agree to provide accurate and complete billing, shipping, and contact information.
After placing an order, you may receive an order confirmation email. This confirms that we have received your order, but it does not guarantee acceptance of the order.
We reserve the right to refuse, cancel, or limit any order for reasons including, but not limited to:
- Suspected fraud
- Incorrect pricing
- Incorrect product information
- Stock availability issues
- Payment issues
- Delivery address issues
- Breach of these Terms
If we cancel an order after payment has been made, we will refund the amount paid using the original payment method where possible.
5. Shipping and Delivery
Orders are shipped from Sydney, Australia.
We offer Australia-wide shipping and international shipping where available.
Standard Australia-wide shipping usually takes 3–7 business days, but delivery times may vary depending on location, courier delays, public holidays, customs, or other circumstances outside our control.
Once an order has been shipped, LOCKED is not responsible for delays caused by shipping carriers, customs, or incorrect delivery details provided by the customer.
Customers are responsible for providing accurate shipping information at checkout.
6. International Orders
International shipping may be available depending on the destination.
International customers are responsible for any customs duties, import taxes, fees, or charges that may apply in their country.
LOCKED is not responsible for delays caused by customs processing or international shipping carriers.
7. Returns and Refunds
Returns, refunds, and exchanges are handled according to our Return & Refund Policy.
For hygiene reasons, socks must be unworn, unused, unwashed, and in original packaging to be eligible for return, unless the item is faulty or otherwise covered under Australian Consumer Law.
To request a return, refund, or exchange, contact us at:
8. Australian Consumer Law
Nothing in these Terms limits or excludes your rights under Australian Consumer Law.
If a product fails to meet a consumer guarantee, you may be entitled to a repair, replacement, refund, or other remedy depending on the circumstances. Businesses cannot remove these rights through store policies.
9. Product Use
Our products are designed for normal use as socks, grip socks, crew socks, sportswear, and lifestyle wear.
You are responsible for using the products appropriately and following any care instructions provided.
LOCKED is not responsible for damage caused by misuse, incorrect washing, normal wear and tear, or failure to follow care instructions.
10. Accuracy of Information
We aim to keep all website information accurate and up to date.
However, there may occasionally be errors, omissions, or outdated information relating to product descriptions, prices, promotions, shipping times, availability, or other content.
We reserve the right to correct errors, update information, or cancel orders where necessary.
11. Promotions and Discount Codes
From time to time, we may offer promotions, discount codes, or special offers.
Promotions may be subject to additional terms, expiry dates, product exclusions, or usage limits.
We reserve the right to modify, suspend, or cancel promotions at any time without notice.
Discount codes cannot be applied after an order has been placed unless we choose to do so at our discretion.
12. Website Content and Intellectual Property
All content on this website, including text, product names, images, graphics, branding, logos, designs, and website layout, belongs to LOCKED or is used with permission.
You may not copy, reproduce, distribute, modify, or use our content without written permission from us.
13. Prohibited Uses
You must not use this website:
- For any unlawful purpose
- To violate any laws or regulations
- To infringe on our intellectual property rights or the rights of others
- To submit false or misleading information
- To upload or transmit viruses, malware, or harmful code
- To interfere with the security or operation of the website
- To collect or track personal information of others
- To engage in fraudulent or abusive activity
We reserve the right to restrict or terminate access to our website if we believe these Terms have been breached.
14. Third-Party Links and Services
Our website may include links to third-party websites, apps, tools, or services.
We are not responsible for the content, accuracy, policies, or practices of third-party websites or services.
Your use of third-party services is at your own risk and may be subject to their own terms and policies.
Our store may be hosted or supported by third-party ecommerce and payment service providers.
15. Personal Information
Your personal information is handled according to our Privacy Policy.
By using our website or placing an order, you agree that your information may be collected and used to process orders, provide customer support, improve our services, and communicate with you where permitted.
16. Limitation of Liability
To the maximum extent permitted by law, LOCKED is not liable for any indirect, incidental, special, or consequential loss arising from your use of our website, products, or services.
This does not limit any rights you may have under Australian Consumer Law.
17. Indemnity
You agree to indemnify and hold LOCKED harmless from any claim, loss, damage, liability, or expense arising from your breach of these Terms or misuse of our website or products.
18. Changes to These Terms
We may update or change these Terms of Service at any time.
Any updates will be posted on this page with the updated date.
Your continued use of the website after changes are posted means you accept the updated Terms.
19. Governing Law
These Terms are governed by the laws of Australia.
Any disputes will be handled in accordance with applicable Australian laws.
20. Contact Information
For questions about these Terms of Service, please contact us at: